credit card processing – merchant service – MLS Direct Network company

Customer Care & Support

MLS Direct Network specializes in providing personal customer support to its clients and has one of the best ratios of support personal to merchants in the industry. This is why you'll get a live person in three rings on average when calling our in house support team. Our in house team is ready and waiting to assist you with your statement questions, deposit questions, checking account changes, ownership changes, pricing concerns and supply requests.

All technical support, including terminal issues, transactional issues or questions on how to perform a transaction and batching issues are handled by our 24/7 national help desk. Since there are so many types of terminals we have found that the national help desks are more efficient and better trained in solving these issues.

Customer Care

Statement questions
Deposit questions
Checking account questions
Ownership changes
Pricing questins
Supply request

Hours: Mon. to Fri., 8:00 AM - 7:00 PM CST
Phone: (877) 972-0700

Technical HelpDesk

Terminal Support
Terminal how-to's
Unable to batch
unable to settle the terminal

If the first four digits of your merchant number start with 4342:

Hours: 24 hrs. - 7 days
Phone:

(800) 354-8893

If the first four digits of your merchant number start with 3948:

Hours: 24 hrs. - 7 days
Phone:

(800) 847-2737

If the first four digits of your merchant number start with 4223:

Hours: 24 hrs. - 7 days
Phone:

(800) 324-9825