(877) 972-0700
Customer Care & Support
MLS Direct Network specializes in providing personal customer support to its clients and has one of the best ratios of support personal to merchants in the industry. This is why you'll get a live person in three rings on average when calling our in house support team. Our in house team is ready and waiting to assist you with your statement questions, deposit questions, checking account changes, ownership changes, pricing concerns and supply requests.
All technical support, including terminal issues, transactional issues or questions on how to perform a transaction and batching issues are handled by our 24/7 national help desk. Since there are so many types of terminals we have found that the national help desks are more efficient and better trained in solving these issues.
Customer Care
- Statement questions
- Deposit questions
- Checking account questions
- Ownership changes
- Pricing questions
- Supply requests
Hours: Mon. to Fri., 8:00 AM - 7:00 PM CST
Phone: (877) 972-0700
Technical HelpDesk
- Terminal Support
- Terminal Settings & Setup
- Unable to Batch
- Unable to Settle
If the first four digits of your merchant number start with 4342, 4344, 4345 or 4442:
Hours: 24 hrs. - 7 daysPhone:
(800) 354-8893
If the first four digits of your merchant number start with 4343:
Hours: 24 hrs. - 7 daysPhone:
(800) 647-3722
If the first four digits of your merchant number start with 5349:
Hours: 24 hrs. - 7 days
Phone:
(800) 228-0210
If the first four digits of your merchant number start with 5436:
Hours: 24 hrs. - 7 days
Phone:
(800) 654-9256
If the first four digits of your merchant number start with 3948:
Hours: 24 hrs. - 7 days
Phone:
(800) 847-2737
© 2012 MLS Direct Network Privacy Policy
MLS Direct Network, Inc is a registered ISO/MSP of Chase Paymentech Solutions, LLC,
Wells Fargo Bank, N.A.,Walnut Creek, CA, BMO Harris N.A.
